Shipping & Returns Policy
VI Lash Products
Shipping and Return Policy
We offer VI Lash Pro customers flat rate shipping for Canadian & U.S. orders (excluding Alaska, Hawaii and Puerto Rico and some remote/rural locations). Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can choose your shipping rate (Ground or Express) at checkout. For all other shipping rate requests, please contact us prior to checking out your cart at info@vilashproducts.com.
Free Shipping for Canada & US is only valid at vilashproducts.com on order purchases of CDN $150+. Promo code is VILASH150. This offer is valid only on in-stock items, no rain checks. Offer not valid on previous purchases. Not valid for cash or credit. Offer subject to change at any time and without notice. NOTE: Free shipping only applies to standard ground shipping. Free shipping excludes the following States: PR, HI, & AK and some rural & remote locations. If you would like to receive a shipping quote prior to your order, please contact us at info@vilashproducts.com
VI Lash Pro has the right to cancel any orders due to unauthorized use of our website or violation of our Terms of Use.
Transit Time
Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.
VI Lash Pro reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.
Below is an example order. Please note that this is just an example and not a guaranteed timeline:
Date of Order: Order is placed.
Orders placed before 11:00am PST on business days have a chance to be delivered to our carrier the same day. Please always take into consideration that in high traffic days (sale events, holidays etc.) your package may not be processed until next day. If the order is placed after 11:00am PST, or on a weekend or holiday, the package will be delivered to the carrier on the following business day.
* We provide the above example to help you when ordering supplies for your upcoming client appointments. We always recommend that you plan for your orders to allow extra time for possible unexpected delays that may occur from time to time.
Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding Canadian statuary holidays).
International Shipping
Do you ship internationally?
We do ship internationally, you can calculate your shipping prior to check out by emailing us at info@vilashproducts.com with any questions. Please allow us 24hrs for an international shipment quote. Your order will be processed upon shipping quote confirmation.
Duties, Taxes, Customs & Other Fees
International orders may be subject to local import duties and taxes. You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.
VI Lash Pro is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur on any orders. For specific information, please consult with your local government import office.
Refund of Returned Package
In the case that a package is refused and shipped back to VI Lash Pro, if the items are received in the same condition as sent to the receiver, we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to VI Lash Pro by the carrier will be deducted from the refund amount.
How will I know when my order ships?
Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.
Cancelling an Order
If you would like to cancel or change an order that you've just placed, please email us at info@vilashproducts.com as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.
Return Policies
Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to use the product correctly.
How to return / report a faulty item
In the unfortunate event that you have experienced a fault with your product, we are eager to resolve this for you as quickly as possible, you must contact us at info@vilashproducts.com within 7 days of receiving your package.
Order Returns and/or Exchanges
All orders are considered final sale. If you have an issue with your product, please reach out so we can either help you with the issue or offer an in store credit. You must submit a product defect request to us at info@vilashproducts.com within 7 days of your order being delivered.
VI Lash Pro will offer several solutions with a replacement, exchange, store credit, or up to a full refund at our discretion.
Unauthorized Returns
Any unauthorized returns will not be processed and will be shipped back out at the buyer’s expense, once the shipping invoice has been paid. If there are any unauthorized returns sent back and the return shipping fee isn’t paid within 3 business days, the products will be discarded and VI Lash Pro will not be held responsible.